Shipping & Delivery
At Velmora, we aim to deliver your orders quickly and safely across Pakistan.
1. Order Processing
- Orders are processed within 24–48 hours
- Orders placed on weekends or public holidays will be processed the next working day
2. Delivery Time
- Standard delivery time: 2–5 working days
- Remote areas may take 3–7 working days
Delivery times may vary due to:
- Weather conditions
- Courier delays
- High order volume
3. Shipping Charges
- Shipping charges are calculated at checkout
- Occasionally, we offer free delivery promotions
4. Cash on Delivery (COD)
We offer Cash on Delivery across Pakistan:
- Please ensure availability on call for order confirmation
- Orders may be cancelled if confirmation is not completed
5. Order Tracking
- Once your order is shipped, you will receive a tracking ID
- You can track your parcel through the courier service
6. Delivery Issues
If you face any issues:
- Delayed delivery
- Missing parcel
- Damaged packaging
Contact us within 24 hours of delivery
7. Incorrect Address / Failed Delivery
- Ensure your address and contact details are accurate
- Re-delivery charges may apply for failed deliveries due to incorrect information
8. Important Notes
- Velmora is not responsible for delays caused by courier companies
- Customers must cooperate with courier riders for smooth delivery
For support:
Email: velmorapkofficial@gmail.com
WhatsApp: 03161455788
Thank you for choosing Velmora.